Our Cancellation Policy
At Renew Day Spa we understand that unanticipated events happen occasionally in everyone's life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists' time, we have adopted the following policies:
A 24-hour advance notice is required when canceling an individual appointment. Group appointments sessions require 48-hour advance notice. This allows the opportunity for someone else to avail themselves of our services. If you are unable to give us the minimum 24-hours (48-hours) advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee. On the other hand, if we are able to fill your time slot with somebody else, you will not be charged for that missed appointment. Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4-hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
If you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), it will be construed by us that you are a "no-show", and that time slot will automatically become available for someone else. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "no-show". They will be charged for their missed appointment, and future service will be denied until payment is made.
Out of respect and consideration to your therapist and other customers: Please plan accordingly in order to be on time.